Refund Policy

Overview

This Refund Policy applies to fees paid to Midha Backers LLP (“Midha Backers”, “we”, “us” or “our”) for digital marketing, communication, advertising, development, consulting, creative and related professional services.

We allocate personnel, technology, campaign capacity and third-party resources after an engagement is approved. For that reason, a payment does not automatically remain fully refundable after work or a service period has begun.

We will nevertheless assess genuine billing errors, service failures and cancellation requests fairly and in accordance with the applicable agreement and law.

Scope and order of precedence

This Policy applies to payments made directly to Midha Backers. It should be read together with our Terms of Service and the applicable Proposal, order form, subscription plan or Statement of Work.

If a signed agreement or Statement of Work contains specific cancellation or refund terms, those specific terms will apply to that engagement to the extent permitted by law.

This Policy does not govern refunds owed directly by a Third-Party Platform. Such requests are subject to the third party’s own terms, billing rules and approval process.

Cancellation before work begins

If a Client cancels before we begin work, reserve campaign capacity, activate an account or commit third-party costs, the Client may request a refund of the amount paid.

Any approved refund may be reduced by:

• work already completed before cancellation;
• consultation, discovery or planning already delivered;
• non-refundable payment-processing fees;
• taxes or statutory charges that cannot be recovered;
• third-party costs already incurred or committed;
• another cancellation charge expressly stated in the accepted Proposal or Statement of Work.

An engagement is considered to have begun when we commence discovery, research, onboarding, account configuration, strategy, design, development, campaign preparation or another agreed task.

Projects, deposits and milestone payments

Project deposits and milestone payments reserve resources and fund work scheduled for the relevant phase.

If a Client cancels after work begins, we will calculate the amount earned based on:

• work completed and time reasonably spent;
• Deliverables or drafts supplied;
• resources reserved for the project;
• approved changes and out-of-scope work;
• non-cancellable expenses and third-party commitments;
• the payment and cancellation terms in the agreement.

Any prepaid amount exceeding the earned fees and committed costs may be refunded after the project account is reconciled.

A payment allocated to a completed, delivered or accepted milestone is not refundable merely because the Client later changes direction, no longer requires the Deliverable or elects not to use it.

Retainers, recurring services and subscriptions

Retainer and subscription payments reserve recurring capacity and cover the applicable billing period.

• A Client may cancel future renewal by providing the notice specified in its agreement.
• Cancellation does not normally create a refund for a billing period that has already begun.
• Unused hours, services or capacity do not roll over or convert to cash unless expressly stated in the applicable plan.
• Services remain available through the paid period unless suspended for breach, misuse, non-payment or legal reasons.

Where a recurring service is cancelled before a future billing period begins, no fee will be charged for that future period, subject to the required notice and any committed third-party cost.

Advertising spend and campaign budgets

Advertising and media budgets are separate from our professional fees. Amounts already charged, spent, transferred or committed to Google, Meta, YouTube, publishers, media owners, influencers or other advertising providers are not refundable by Midha Backers.

Where we hold unspent and uncommitted campaign funds on a Client’s behalf, the remaining reconciled balance may be returned after:

• all live campaigns have been stopped;
• pending platform charges have settled;
• applicable taxes and transaction costs have been accounted for;
• outstanding professional fees have been paid;
• the advertising account has been reconciled.

Platform credits, promotional coupons, bonus balances and non-cash incentives have no cash-refund value.

Campaign underperformance, a change in platform algorithm or a failure to achieve projected results does not by itself create a refund entitlement.

Messaging credits and prepaid usage

RCS, SMS, WhatsApp, email and other communication services may involve prepaid credits, message capacity, telecom charges, template fees, sender registrations and account activation costs.

The following are generally non-refundable:

• credits already consumed or allocated to message delivery;
• messages submitted for processing or routing;
• account setup, activation and onboarding fees;
• sender, template and registration charges;
• telecom, aggregator, carrier and platform fees;
• expired promotional or bonus credits.

Unused purchased credits may be refundable only if the applicable plan expressly permits refunds and the underlying provider allows the relevant balance to be reversed.

A message being undelivered, unread or rejected does not necessarily mean that no provider or routing charge was incurred.

Domains, hosting, software and third-party purchases

The following purchases are normally non-refundable once ordered, registered, activated, renewed or committed:

• domain names and SSL certificates;
• website and application hosting;
• software subscriptions and paid plugins;
• stock images, fonts, templates and creative assets;
• API, cloud, email and automation services;
• app-store, marketplace and platform fees;
• printing, production and external vendor expenses;
• telecom, carrier and communication-provider charges.

Where a third party offers a refund, we may assist the Client with the request but cannot guarantee approval. Any recovered amount will be passed to the Client after deducting unrecoverable taxes, transaction charges and reasonable costs.

Delays, pauses and Client dependencies

A delay caused by missing content, delayed feedback, unavailable credentials, incomplete approvals, Client-requested changes or another Client dependency does not create a right to a refund.

Where a project remains inactive because of the Client for the period stated in the applicable agreement, we may:

• pause or reschedule the project;
• reallocate reserved resources;
• revise the delivery timeline;
• charge a restart or reactivation fee;
• invoice work already completed;
• close the project after reasonable notice.

Previously earned fees and non-cancellable commitments remain payable.

Cancellation or non-delivery by Midha Backers

If we cancel an engagement for reasons not caused by the Client and are unable to provide the paid Service, we will offer one or more appropriate remedies:

• completion within a revised reasonable timeframe;
• replacement or re-performance of the affected Service;
• a service credit;
• a refund of professional fees paid for the material portion we are unable to provide.

Any refund will exclude Services already delivered, accepted work, properly incurred expenses and non-refundable third-party costs.

If an engagement is suspended or terminated because of Client breach, illegal activity, platform-policy violation, invalid consent, security risk or non-payment, amounts already earned or committed will not be refundable.

Duplicate payments and billing errors

If you believe that you were charged incorrectly or paid the same invoice more than once, contact us promptly with the invoice number and transaction reference.

A verified duplicate payment or billing error will be corrected by refund, adjustment or credit as appropriate.

Disputing a valid payment through a bank or payment provider without first contacting us may delay account reconciliation and may result in suspended Services while the dispute is reviewed.

How to request a cancellation or refund

Send a written request to info@midhabackers.com as soon as reasonably possible.

Please include:

• your name and company name;
• invoice, Proposal or project reference;
• the relevant payment date and amount;
• the Service concerned;
• the reason for the request;
• supporting documents or screenshots, where relevant;
• the preferred resolution.

A request does not automatically mean that a refund is due. We will review the applicable agreement, completed work, committed costs and surrounding circumstances before making a decision.

Review and refund processing

We aim to acknowledge a complete refund request within five business days. Complex matters may require additional time for project, platform or account reconciliation.

If a refund is approved:

• we will confirm the approved amount in writing;
• the refund will normally be returned to the original payment method where reasonably possible;
• bank, card, gateway and international-transfer timelines may affect when funds become visible;
• the receiving bank or payment provider may deduct its own fees;
• tax documents may be adjusted as required by applicable law.

Approved refunds are ordinarily initiated within seven to fourteen business days after approval and receipt of any information needed to process them.

Consumer and statutory rights

Nothing in this Policy excludes, restricts or modifies any right, remedy or guarantee that cannot lawfully be excluded under applicable law.

If you qualify as a consumer and applicable law provides a remedy for a deficient, incorrectly described or undelivered Service, that statutory remedy will continue to apply notwithstanding another provision of this Policy.

Business dissatisfaction, a change of mind or a failure to achieve a desired commercial outcome does not automatically establish that a Service was deficient.

Changes to this Refund Policy

We may update this Policy to reflect changes in our Services, payment arrangements, law or business practices.

The version applicable to a transaction will ordinarily be the version in effect when the relevant Service was purchased, unless a later version is agreed or must apply by law.

The latest version will be published on this page with a revised effective date.

Billing and refund contact