Frequently Asked Questions

General Questions

What is RCS?

RCS stands for Rich Communication Services, a next-generation messaging protocol that enhances traditional SMS with multimedia capabilities, group chats, and more.

What services do you offer?

We provide promotional, transactional, and OTP (One-Time Password) messaging services via RCS.

How does RCS differ from SMS?

RCS offers richer media support, interactive features like suggested replies, and verified sender IDs, enhancing user engagement and security.

Is RCS available globally?

RCS is supported by many carriers worldwide but may not be available in all regions. We can help determine coverage for your target audience.

Technical Questions

Do I need special software to use RCS?

No, RCS is integrated into native messaging apps on supported devices. However, we provide APIs for businesses to integrate RCS into their systems.

Is RCS secure?

Yes, RCS supports end-to-end encryption and verified sender IDs to ensure secure and authentic communication.

Can I send multimedia files via RCS?

Yes, RCS allows you to send high-quality images, videos, and other media files.

Pricing and Payment

How much does it cost to use RCS services?

Pricing varies based on the type of messages sent and the volume. Contact us for a customized quote.

What payment methods do you accept?

We accept major credit cards and bank transfers. Other payment options may be available upon request.

Are there any setup fees?

Yes, there may be setup fees depending on the complexity of integration and services required.

Onboarding and Support

How do I get started with MIDHA BACKERS?

Simply contact us via phone or email to begin the onboarding process. Our team will guide you through setup and integration.

What kind of support do you offer?

We provide 24/7 technical support to ensure your RCS services run smoothly.

How long does onboarding typically take?

Onboarding time varies based on your specific needs but typically takes a few days to a week.

Compliance and Security

Is MIDHA BACKERS compliant with GDPR/PSD2?

Yes, we ensure compliance with relevant data protection regulations like GDPR and PSD2.

How do you protect user data?

We use robust encryption and verified sender IDs to safeguard user data.

Can I use RCS for sensitive information like healthcare data?

While RCS is secure, sensitive data should only be transmitted if compliant with applicable laws (e.g., HIPAA).

Miscellaneous

Can I cancel my service?

Yes, you can cancel your service, but please note that refunds are not available once onboarding has begun.

How do I contact MIDHA BACKERS?

You can reach us via email at info-at-midhabackers.com

What are your business hours?

Our business hours are 10:00 – 17:00hrs on weekdays, but technical support is available 24/7.